What forms of payment do you accept?We currently accept PayPal and through it you can use PayPal, MasterCard & Visa.
How will I know when my shipment arrives?You will receive an email with a tracking number once the item(s) are ready to be shipped.
What is Shipment Options?When applicable, you might receive an email from email@example.com informing you about additional shipment options as well as updated estimated times/days of arrival of your order.
Why am I getting multiple shipments?At times there are multiple facilities producing your order and those facilities could be in different countries.
What type of ink do you use?For DTG products, we use Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washingcolorfast AATCC rating of 4. For Sublimation products we use Mimaki Dye Sublimation Ink Sb411 and Sawgrass SubliJet HD ink for sublimation products. Both of these inks are Oeko-Tex™ certified. For some sublimation products, we also use MYSUBLI-E Sublimation Transfer Ink.
What’s an eco-friendly product?Oureco-friendly product collectionconsists of items made of at least 70% organic or recycled materials, or such material blends. Currently, that includes, but is not limited to, organic cotton, recycled cotton, recycled polyester, recycled nylon, and organic cotton/recycled polyester fabric blends.
Are your products vegan?All items in our catalog are free of animal products. Allproducts from Stanley/Stellaare alsoPETA-Approved Vegan.
How does the Standard shipping rate with CO2 offsetting work?Through our manufacturer's partnership withNative,customers have the option to offset all CO2 emissions associated with their order. Profit from this shipping method will be used to fund projects around the world that reduce carbon emissions. By choosing this option, you will offset the average emissions associated with blank product manufacturing, fulfillment, shipping, and expected product care.
Are your products shipped sustainably?Around 81% of orders are delivered within the same region they’re fulfilled in. Having fulfillment centers close to our customers is good for both the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing CO₂ emissions produced when transporting orders. Products available in the same region are shipped together whenever possible. This helps our customers save money and is much better for the environment.
How is print-on-demand (POD) more sustainable than conventional manufacturing?Traditional retailers produce items before putting them up for sale, so they’re always manufactured in bulk to save money. In contrast, we only make products when an order is placed, limiting our stock to items that already have a buyer. This lets us avoid the overproduction that is widespread in the rest of the industry. Unsold stock is usually thrown out or burned, with fashion retailers alone wasting 92 million tons of textile each year. In POD, waste mainly comes from items damaged during printing, and our rate of damages is consistent with the industry standard. We also keep ourreshipment ratelow by taking all orders through a 3-step quality check before we ship them out. Direct-to-garment (DTG) printing is more sustainable than other more outdated apparel printing methods, such as screen printing. Not only does screen printing use a lot of water and plastisol inks that don’t biodegrade, but it’s also generally used for bulk orders, which leads to overproduction. In comparison, DTG printing is more eco-friendly because items get printed only when they’re ordered, and this method can be used for single-item printing.
Will you switch to plastic-free packaging?Currently, we can’t eliminate all plastic from our packaging, but we’re working on more sustainable versions of our packaging that wouldn’t sacrifice any of its protective properties. Over the years, we’ve implemented some changes to reduce our environmental impact: switched to triangular boxes for posters to eliminate plastic end caps, implemented poly mailers with instructions on how to recycle them, introduced eco-poly mailers consisting of at least 30% recycled plastic for all in-house apparel orders and added paper mailers for phone cases in North Carolina. These and any future packaging changes will be gradual, but we’re committed to constant improvement.
Do you use recycled packaging?As of May 2021, we’ve started using packaging made of post-consumer recycled (PCR) plastics. PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films. We use PCR plastic packaging for all apparel orders shipped from our in-house facilities. The amount of PCR in the packaging differs for each fulfillment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments. PCR packaging protects the products just as well as virgin plastic bags, and they look almost the same. However, choosing PCR over virgin plastics reduces the environmental impact plastic has on our planet. We know there’s still a lot left to do about our packaging footprint, and we’ll keep exploring greener options in the future.
What technology is used to print on t-shirts (and other fabric products)?Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, the amount of colors used doesn't affect pricing, and there aren't any order minimums. We use Kornit printers for all DTG-printed garments.
When is a white underbase used?The white underbase is always applied when the design is: colorful, white or has white elements or entirely black and will be printed on a black or very dark gray garment. White Fleck Triblend and Ash colors aren’t 100% white and an underbase may be used on these if the design contains white elements.
Why does my shirt have a vinegar smell?When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent.
Where do you ship items from?When applicable, items are shipped from United States of America, Mexico, Canada, Latvia, Spain, United Kingdom, Australia, Japan and Brazil.
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