Refund policy

Fulfillment

Fulfillment time is the time it takes to make your product. Our fulfillment time is usually 2–5 business days for all production techniques. More than 95% of our orders are shipped within 5 business days and more than 50% of our orders are shipped within 3 business days or fewer. Please note that items can take more than 5 business days for fulfillment.

Please further note: 

• Fulfillment time does not include shipping.
  
• Fulfillment time does not include hold.
  
• Fulfillment for large orders may take longer on average. 
• Fulfillment times are an estimate, not a guarantee.
  

Returns

Any claims for misprinted/damaged/defective items must be submitted within 2 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 days after the estimated delivery date.

Other reasons for returns would be on a case-by-case situation at our sole discretion. Returns because of size would not be accepted, please make sure you use the attached size charts within each applicable item and cross-reference it with items you might already own for further reflection.

Lost In Transit

For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Upon investigating the matter, we will issue a replacement order for you. However, if the tracking information states an order was delivered, we will not take responsibility and reship that order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the provided address. Please reach out to the carrier and inquire if any additional details were left by the delivery person. If you are unable to locate the package, you will need to place a new order to have it reshipped. We are not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

Edits, Cancellation and Changes

Upon placing and paying for your order, you will only have 12 hours (regardless of business day or not) for any changes, cancellations or edits. Once we start to fulfill your order we will only accept changes to the shipping address. Once shipped, the shipping address can no longer be changed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If something arrives damaged, send a photo of the damaged goods to support@suvon.store.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment should be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed should be returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.